dbd44 Privacy Policy — How We Handle Your Data

dbd44 collects and processes your personal data for the following purposes: to create and manage your dbd44 account; to process deposits and withdrawals via bKash, Nagad, Rocket, and approved bank transfer services; to verify your identity and age as part of our KYC process; to detect and prevent fraud, money laundering, and underage gambling; to provide customer support and respond to your enquiries; and to send you promotional communications where you have opted in to receive them.

dbd44 does not use your personal data for profiling purposes unrelated to your use of the platform, does not sell or rent your data to advertisers or data brokers, and does not use your data to make automated decisions that produce legal or similarly significant effects without providing you with an appropriate means of review.

dbd44 processes your personal data on the following legal bases: (a) Contract — processing is necessary to perform the account agreement and provide platform services; (b) Legal obligation — processing is required to comply with anti-money laundering, KYC, and age verification requirements; (c) Legitimate interests — processing is necessary to detect and prevent fraud and to improve platform security; and (d) Consent — where you have specifically opted in to receive marketing communications.

You may withdraw your consent to marketing communications at any time by contacting dbd44 customer support or using the unsubscribe option included in any promotional email. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.

dbd44 may share your personal data with carefully selected third-party service providers who assist us in operating the platform. These include: payment processors (including bKash, Nagad, and Rocket for transaction processing); identity verification and KYC service providers; game software providers (including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) to the extent required for game delivery and dispute resolution; and customer support platform providers.

All third-party service providers that receive personal data from dbd44 are contractually required to handle that data in accordance with applicable data protection standards and may not use it for any purpose other than providing the contracted service. dbd44 may also disclose personal data to law enforcement authorities, regulatory bodies, or courts where required or permitted by applicable law, including in connection with investigations into financial crime, fraud, or match manipulation.

dbd44 implements technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL encryption for all data in transit; access controls limiting data access to authorised personnel on a need-to-know basis; regular security assessments; and secure storage of account credentials using industry-standard hashing practices.

Notwithstanding these precautions, no method of transmission over the internet or electronic storage is entirely secure. dbd44 cannot guarantee absolute security of your data. In the event of a data breach that is likely to result in a high risk to your rights, dbd44 will notify affected players without undue delay and take all reasonable steps to mitigate the impact.

dbd44 uses cookies and similar tracking technologies to operate and improve the platform. Cookies we use include: session cookies (necessary for the platform to function, deleted when you close your browser); persistent cookies (used to remember your language preference and login state across sessions); and analytics cookies (used to understand how players navigate the platform so we can improve the user experience).

You may configure your mobile browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the dbd44 platform may not function correctly if cookies are disabled, including the ability to stay logged in between sessions. dbd44 does not use third-party advertising cookies or cross-site tracking cookies.

dbd44 retains your personal data for as long as your account remains active and for a period thereafter as required to fulfil legal obligations, resolve disputes, and enforce our agreements. Financial transaction data is retained for a minimum of 5 years from the date of the transaction in accordance with standard anti-money laundering record-keeping requirements. Account data for self-excluded players is retained for the duration of the self-exclusion period and may be retained for a reasonable period thereafter.

When personal data is no longer required, dbd44 will securely delete or anonymise it. If you request deletion of your account, dbd44 will delete or anonymise your personal data subject to any statutory retention obligations that override that request. You will be informed if deletion cannot be completed due to a legal hold.

dbd44 may send you promotional emails, SMS messages, or in-platform notifications about bonuses, promotions, new games, and seasonal offers (including BPL season offers, Eid promotions, and Pohela Boishakh specials) where you have provided consent to receive such communications at the time of registration or subsequently through your account settings.

dbd44 will never send marketing communications to players who have self-excluded. You can opt out of marketing communications at any time by contacting support at [email protected] (plain text — not a clickable link) or using the unsubscribe mechanism in any email we send. Opting out of marketing does not affect service communications such as account notifications, transaction confirmations, and security alerts.

The dbd44 platform is strictly for adults aged 21 and over. dbd44 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by a person under the age of 21, that data will be deleted immediately and the associated account will be permanently closed. If you believe that a minor has submitted personal data to dbd44, please contact our support team immediately at [email protected] so that we can take appropriate action.

dbd44 reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will post the updated policy on the dbd44 website and update the "Last updated" date at the top of this page. We will provide reasonable advance notice of significant changes via in-platform notification or email where we hold a valid email address for your account.

Your continued use of the dbd44 platform after the effective date of any modification constitutes your acceptance of the revised Privacy Policy. If you do not agree with the revised policy, you must stop using the platform and may request account closure by contacting customer support.

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by dbd44, please contact our support team. The dbd44 support email address is [email protected] — please note this is displayed as plain text and is not a clickable link. Our team endeavours to respond to all data-related enquiries within 5 business days. For account-specific queries, please include your registered mobile number in your message so that our team can locate your account securely.